Privacy Policy

1. Introduction

Welcome to HOMii ("we", "our", or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the HOMii mobile application and our services.

2. Information We Collect

To provide laundry, pressing, dry cleaning, and home care services, we collect information that identifies or relates to you:

• Personal Details: Full name, phone number, and email address when creating an account.
• Address & Location Data: Delivery and pickup address details, coordinates (latitude/longitude), and branch preferences for service fulfillment.
• Order Details: Items placed, special care instructions, order history, and payment status.
• Device & Technical Information: Device model, OS version, Firebase Cloud Messaging (FCM) tokens for push notifications, and IP address.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing, scheduling, and fulfilling your laundry and home care orders.
• Dispatching riders for item pickup and delivery.
• Sending transactional notifications, order updates, and support messages.
• Improving our services, mobile app functionality, and customer experience.
• Detecting, preventing, and addressing fraud or security issues.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share necessary data only in the following limited circumstances:

• Riders & Delivery Personnel: Your name, phone number, and pickup/delivery address are shared with assigned riders for order fulfillment.
• Payment Processors: Necessary transaction data is shared securely with third-party payment gateways (e.g., GCash, Maya) to process payments.
• Legal Obligations: If required by law, subpoena, or government regulation.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. All sensitive data transmitted between the mobile app and our servers is encrypted using standard SSL/TLS protocols.

6. Your Rights & Account Deletion

You have the right to access, update, or request the deletion of your personal data at any time.

You can request full account and data deletion directly within the mobile application settings or by visiting our public deletion page: HOMii Account Deletion Page.